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Customer Service Policy

In Gamerholic, we strive to provide the customer with the best service possible, allowing customers to enjoy the entire experience from shopping to receiving the ordered item. 

Contacts

Gamerholic has put in place a strong customer service policy to accommodate the needs of all our customers.

Customers can contact us through

We strive to reply to customer enquiries within 24 hours. Our customer service manager responds from Monday to Thursday and Sunday.

Returns

Gamerholic accepts returns provided they are requested within 14 business days, the item has not been opened and the product is in original condition.  

Returns generally take 2-7 business days to process. Once a customer’s request is received and approved, the refund will be processed via the original payment method.

Accounts

Customers are welcome to register an account at Gamerholic for quicker checkout, review order history, and save favourite items. Please note that Gamerholic may restrict access or delete an account for reasons including but not limited to: spamming, copyright infringement, malicious activities, misuse of the account that may cause damage to Gamerholic. 

Navigation & Range 

We strive to provide a wide range of products to our customers and we keep expanding our product catalogue. In Gamerholic, you can easily find the product you want via browsing or searching. Please provide any feedback to our website via Email. 

Rewards 

Gamerholic provides a rewards program to encourage customer engagement and provide benefit for return customers. Please note that Gamerholic may alter or terminate the rewards program at any time without further notice.